➡️ Patients who attend a hospital clinic We know that many specialists recommend short or long term medication when you attend their clinics. Any urgent medications should be supplied by the hospital teams and any non-urgent prescriptions are the responsibility of the practice to issue. It takes some time for the hospital clinician to write/send the letter and for our prescription administration team/GPs to process each letter. Please allow up to 28 days before chasing up the prescription at the practice. You may be asked to make an appointment if the clinic letter suggests a number of options.
Friends of Priory
Patient Participation Group (PPG)
Thanks for showing an interest in our Patient Participation Group (PPG); Friends of Priory. The group is coordinated by our Customer Services Manager, Daniel Oldroyd with input from Caroline Alexander (Chief Operating Officer), Communications clinical lead GP partner, Dr Abbie Brooks and Complaints clinical lead GP Partner, Dr Tom France.
A PPG is a group of people who are patients of the surgery and want to help it work as well as it can for patients, clinicians and staff. The NHS requires every practice to have a PPG.
Our Mission Statement
We will work together with the mutual aim of improving the health and wellbeing of Priory patients, staff, and the local community. We will share ideas in an open, honest and respectful forum that encourages collaboration, empowerment and engagement. We believe that patients should be equal partners in their care and be able to help shape the services offered. We will work in a positive environment and focus our efforts on what can be done. We will help shape and positively influence how Priory delivers healthcare to its patients, the surgery environment, and the interaction between patient and surgery.
Our Values and Principles
- We will be respectful of the opinions and ideas of everyone.
- We will be positive and ensure everyone has a voice.
- We will not dwell on negatives, or use this forum to raise complaints.
- We will engage, listen and collaborate to make positive change.
- We will celebrate success, and work hard on any areas identified for improvement.
- Our group will be representative of, and celebrate, the diversity of our patient population.
What we do
We will engage with our patients and PPG in a variety of ways. We will obtain feedback about the services we deliver and how we can develop and improve in the future.
How to sign up
If you have an interest in joining the group and have a natural positivity and desire to influence positive change, we would love to hear from you. You can email hnyicb-voy.priorypatientexperience@nhs.net to register your interest, or ask one of our receptionists or call handlers (01904 404100) to do this on your behalf. Alternatively you can complete our PPG register your interest form either by filling in the online form here (also see QR code below) or in hard copy via our Reception teams or requesting one by phone via our Patient Central call handlers. We will need your name, address and contact details. Thereafter, we will contact you with details of events that you can hopefully become involved in.
September 2024 we published our first Friends of Priory Newsletter -you can read this here. We are aiming to host an informal face to face PPG meeting, inviting patients and representatives from other organisations such as Healthwatch. We would welcome anyone who wants to tell us more about their experience and needs from primary care. Save the date - Thursday 26th September.
